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Samsung s23 Ultra no longer charging via plug

Winnie90
Investigator
Investigator

‎07-08-2024 05:48 PM

Hello, 

My S23 is no longer charging via plug. I've cleaned it out, changed the plugs, cables and tried multiple points of access. It is charging via USB and through a powerbank, albeit slowly. 

I've had the phone less than a year, is there anything I can do via EE to get this sorted? 

Thanks

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎07-08-2024 07:49 PM

@Winnie90 , Are you using the original plug and charger from the manufacture?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Winnie90
Investigator
Investigator
In response to Schockwave

‎08-08-2024 10:06 AM

Hiya, 

Yes, I've been using original plug and cables. Tried multiple others too. 

0 Helpful
Linzi_H
EE Community Support Team
In response to Winnie90

‎08-08-2024 10:21 AM

Hi @Winnie90 

Thanks for letting us know you are using the supplied equipment.

I would suggest getting in touch with us directly so our technical support team can run some further checks.

Linzi