Well the saga continues...like most fold and flip customers my inner screen is faulty, developing a fault which both EE and Samsung are fully aware of, they are behaving contrary to consumer rights law and the phones are not fit for purpose, I took this as far as I could go with the utterly disinterested, unhelpful and sometimes rude customer service team at EE, they said they would send me a deadlock letter enablimg me to open a case with the telecommunications ombudsman but so far no letters apart from bills and threats of debt collectors when I was late paying a bill due to my disgust in the company.
Anyone had any joy in sorting their flip/fold screen? or anyone have an open case with the ombudsman?
