Samsung fold 3 black dot in the middle crease (big screen)

ladida
Contributor
Contributor

‎09-03-2022 10:56 AM

Hi all,

 

I have a Samsung fold 3 on contract with EE. The phone is about 3 to 4 months old. 

A black dot has appeared out of nowhere on the main screen right on the crease. What are my options here with EE. Tried restarting several time no luck. 

 WIN_20220309_10_42_27_Pro (2).jpg

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎09-03-2022 12:15 PM

Hi @ladida 

 

Contact Samsung support. 

 

https://www.samsung.com/uk/support/warranty/

 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
N3lul
Visitor

‎20-07-2022 12:44 PM

I have exactly the same problem. In exactly the same place and even referred ee to this picture on their website. Nothing they can do. Speak to Samsung. Ex employee and a customer for many many years for myself and family.

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Leanne_T
EE Community Support Team
In response to N3lul

‎20-07-2022 02:42 PM - edited ‎20-07-2022 02:43 PM

Hi @N3lul

 

Thanks for coming to the community. 

 

Have you spoken to Samsung? 

 

If the device within warranty? 

 

Leanne 🙂

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