Community Activity

Past code

I need past code to transfer mobile number from EE to another provider. I call they say me we send you message but I no have.

Inoneed by Visitor
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PAYGo

Hi......we have a PAYGo Sim for our Electric Gates and the control panel has recently been replaced and the SIM number is no longer recognised. How do I know if it is still an active number or reset Top Up? Thanks 

Higher Tiers of Apple One as an Add On

So I currently have a phone contract with EE, which includes Apple Music as an add on. However outside of this I'm paying for Apple News+, Apple Fitness, and I also need to upgrade my Apple Storage to 2TB (total cost £31). I've noticed you can get Ap...

sim667 by Explorer
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Annual price increase

I noticed each of my 3 lines increased by £1.50 this year. In my account, my Apple Watch eSIM plan still reads “Paired Watch SIM 1m £7” even though I’m being charged £8.50 a month. The last time I spoke to EE customer service about this they claimed ...

adhdave by Investigator
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No Confirmation, Not Showing in "My Orders"

Hi all,I recently ordered the new iPhone 16 Pro Max on a Pay Monthly plan with data through the EE website. The upfront cost has been taken from my bank account, but I haven’t received an order confirmation email, and the order isn’t showing under "M...

Lennon5 by Investigator
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  • 7 replies
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Netflix Re-activation keeps wanting to give me basic

So I have discussed on other forums the world of pain i've been through since the Netflix Standard add-on went from being £3 extra a month to £7 a month.During this I lost the link between my EE and Netflix accounts, got charged by Netflix, had someo...

Netflix EE 1.jpg Netflix EE 2.jpg TheCorm_0-1749461349240.png
TheCorm by Established Contributor
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Paper Bill request

Hi EE Team,Hope this email finds you well. I would like to request papel bill to be sent to my address, with more urgency my most recent bill to be sent via post. My new updated address has been updated today on the my app hopefully this won’t cause ...

Roaming

I'm in France. Paid for a roaming pass for 2 weeks. Can't make calls or send text messages so have no way of contacting EE to sort it out. Any ideas, there is no e mail address . Paid for something I can't use. Not at all amused.

Liz33rtd by Explorer
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Coverage in Oxford

Update: 10 April 2025 For the first location, we are waiting for a decision from the council after submitting revised surveys and drawings. Pending a positive outcome from the revised surveys and drawings, we can start legal steps to legally acquire ...

Leanne_T by EE Community Support Team
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  • 88 replies
  • 79 Helpful