Samsung Mobile

[Renata14]

Hello, I need to make an Extended Warranty claim.

My Samsung Galaxy A55 5G suddenly switched off and will not turn on again.

The phone has not been dropped, damaged or exposed to water.

My My EE account confirms that Device Care Extras is included and that I have Extended Warranty cover.

My device payment agreement ends on 24 April 2027.

I would like to arrange a free repair or replacement.

Can you please help me process this claim online?

[Alex_H · Accepted solution]

Hi @Renata14,

Welcome to the EE Community

Sorry to hear you are having some trouble with your phone. If you are wanting to book in a warranty repair you can check if your local store has an instore repair service as this will be the quickest option if so. If not you can book in to send your device to our repair centre to be repaired.

Our repair page has a link to check if your local store has the in store repair option available and also has the link to book in your repair if not.

Alex