SIM not provisioned for voice

[KA132]

I have just brought a new phone (unlocked) but when I put my SIM card in it wouldn't register to a network. I switched it off and on again a few times, cleaned the SIM etc. 

I ordered a replacement SIM card from EE but that also does not work. I now have the error message SIM not provisioned for voice showing. I have tried putting my SIM card back into my old phone but the error message remains and I can't register to a network.

[bristolian]

Have you used this SIM for voice calls or text messages in the past?

[Rach_H]

Hi @KA132,

Welome to the Community!

This does sound very odd. Do you have the EE app set up so you can check what is included in your plan?

Rach