S26 Ultra order get Buds 3 Pro for £1 issue

Tez6 · ‎12-03-2026

Hi, I ordered and received my S26 Ultra yesterday 11/3/26 and I'm still yet to receive a voucher for the Buds 3 pro am I the only one with this issue?

Northerner · ‎12-03-2026

Hi @Tez6

You' will receive a text message 14-30 days after purchase: https://ee.co.uk/help/mobile/gifts-with-purchases/gwp-s26-bud3pro

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎12-03-2026

Hi @Tez6

You' will receive a text message 14-30 days after purchase: https://ee.co.uk/help/mobile/gifts-with-purchases/gwp-s26-bud3pro

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Ajay1980 · ‎11-04-2026

I'm having same issue, I can't register my phones for some reason. So I can't get the voucher code. Spoke to them today, they said they have linked my devices now and could take 24 hours to show. Il keep you updated..

Debbie_G · ‎12-04-2026

Hi @Ajay1980.

Welcome to the community, and thanks for sharing.

It’s great to hear you’ve already spoken to our team and had your devices linked. If everything doesn’t show up after 24 hours, please get back in touch with our customer support team. They’ll be able to look into this further and make sure everything’s sorted.

Debbie