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S22

Rocky001
Investigator
Investigator

‎02-09-2024 03:31 PM

My S22 seems to take a long time to charge and if I am using it, it overheats to the point it is red hot too touch.  Does any1 else have this

0 Helpful
7 REPLIES 7
Northerner
EE Community Star
EE Community Star

‎02-09-2024 06:09 PM

Hi @Rocky001 

Contact Samsung repairs or EE repair 

https://ee.co.uk/local-repairs

Youll likely need to pay for a new battery as it sounds like it has reached the end of its life.

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Rocky001
Investigator
Investigator

‎02-09-2024 07:52 PM

I have only had it since January 2024

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Rocky001

‎02-09-2024 07:59 PM - edited ‎02-09-2024 08:01 PM

@Rocky001  It depends how much you’ve been charging it for.    The more you charge a phone the more life you take out of the battery.       If it’s getting hot that’s the battery that’s being over worked and draining fast so getting hot.   The device needs to be looked at if it’s getting to the point you can not hold it.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Rach_H
EE Community Support Team

‎03-09-2024 09:24 AM

Hi @Rocky001,

Welcome to the Community!

How long have you had this phone for?

Rach

Rocky001
Investigator
Investigator
In response to Rach_H

‎03-09-2024 06:25 PM

Since Jan 2024

0 Helpful
Chris_S
EE Community Support Team
In response to Rocky001

‎04-09-2024 10:11 AM

Thanks for letting me know @Rocky001 

 

Your phone would still be in warranty, so I'd recommend speaking with one of our technical guides.

 

You'd just need to call 150 then options 1, 3 then 1

Chris S

0 Helpful
carguy143
Established Contributor
Established Contributor

‎13-09-2024 08:33 PM

The other option is to get a Samsung mobile repair booked. Mobile as in they come to your chosen work or residence and repair the phone in their van. I had a repair through the service and it cost me nothing, and only took the repairman about 40 minutes or so. 

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