07-02-2024 06:42 PM
My phone isn't charging what do I do the chargers are working totally fine but the phone itself just isn't charging can someone please help me
07-02-2024 07:32 PM
@Fatz_67 Is the phone out of power completely or is it just very low on power? Does wireless charging work ?
07-02-2024 07:41 PM
@Chris_B it's completely dead and wireless charge works where as when I plug it in to charge it doesn't work at all but the chargers work on my old phone's
08-02-2024 07:12 AM - edited 08-02-2024 07:13 AM
Hi @Fatz_67
Thanks for coming to the community.
Could you try the troubleshooting on the What to do if your phone is not charging | Samsung UK page to see if this helps?
If you have already tried all the steps Samsung advise, you can book a repair using our Mobile Phone Repairs | EE 2-hour Repairs | EE page.
Leanne.