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S22 ultra

Fatz_67
Explorer

My phone isn't charging what do I do the chargers are working totally fine but the phone itself just isn't charging can someone please help me 

3 REPLIES 3
Chris_B
Grand Master
Grand Master

@Fatz_67   Is the phone out of power completely or is it just very low on power?      Does wireless charging work ?   

@Chris_B it's completely dead and wireless charge works where as when I plug it in to charge it doesn't work at all but the chargers work on my old phone's 

Leanne_T
EE Community Support Team

Hi @Fatz_67 

Thanks for coming to the community. 

Could you try the troubleshooting on the What to do if your phone is not charging | Samsung UK page to see if this helps? 

If you have already tried all the steps Samsung advise, you can book a repair using our Mobile Phone Repairs | EE 2-hour Repairs | EE page. 

Leanne.