S22 restarting due to WiFi

_TheApeVine_ · ‎04-10-2024

Afternoon,

I've had a Samsung S22 for just over a year with EE and it's started to restart every time it connects to WiFi.

Seems to work fine on mobile data, when you connect to a WiFi signal the battery drain goes through the roof and the phone restarts itself.

It's been updated to the latest version, and ideas?

Cheers

Northerner · ‎04-10-2024

Hi @_TheApeVine_

Run device care under settings
Clear the system cache
Ensure your phone and apps are updated.

Do you have this issue with all WiFi networks or just one.

Have you tried a factory reset.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎04-10-2024

Hi @_TheApeVine_

Run device care under settings
Clear the system cache
Ensure your phone and apps are updated.

Do you have this issue with all WiFi networks or just one.

Have you tried a factory reset.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.