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Refurbished phone, fingerprint sensor not recognised

dansimonds
Visitor

‎24-12-2022 12:12 PM

Hi,

I had my son's phone in for repair (google pixel 4a).

I received a refurbished phone rather than a repair.

Now he has the phone back there are no options to turn on the fingerprint sensor.

What are my options?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎24-12-2022 12:18 PM

Hi @dansimonds 

Have you tried factory reset the device? 

If it still doesn't work you'll need to speak to your insurers. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎24-12-2022 01:32 PM

Who carried out this repair/replacement?

0 Helpful