Refurbished phone, fingerprint sensor not recognised

dansimonds · ‎24-12-2022

Hi,

I had my son's phone in for repair (google pixel 4a).

I received a refurbished phone rather than a repair.

Now he has the phone back there are no options to turn on the fingerprint sensor.

What are my options?

Northerner · ‎24-12-2022

Hi @dansimonds

Have you tried factory reset the device?

If it still doesn't work you'll need to speak to your insurers.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

bristolian · ‎24-12-2022

Who carried out this repair/replacement?