Network unlock code

[Ceri89]

Hi. This has also happened to me.

I've moved from EE to vodaphone and when I inserted my new Vodafone sim card into my S10, it gave an error message asking me to type a network unlock code. 

I've retrieved this from EE but it rejects it saying that it's incorrect.

I've spoken to Vodafone and they confirmed that all is working from their end.

I can't call 150 as I'm not connected to any network! Please help.

Thanks.

[James_B]

Hi @Ceri89,

Welcome to the EE Community. 🙂

Did you request your unlock code from myaccount.ee.co.uk/app/device-unlock?

What is the full error message you see after entering it?

James

[Ceri89]

Hi James.

Yes I did. It just says that it's incorrect but I've checked it and it's not.

[James_B]

Hi @Ceri89,

Did the message change slightly after entering the incorrect code?

Is the phone now asking for an MCK code?

James

[Ceri89]

No it didn't change.

No it's not asking for the MCK code.

Thanks.

[James_B]

How many digits is the code you received @Ceri89?

James

[Ceri89]

16 digits

[James_B]

That's the correct length for an unlock code @Ceri89 

Have you tried requesting it again at myaccount.ee.co.uk/app/device-unlock?

James

[Ceri89]

I have and it gives me the same number.

Just used my husbands phone to ring EE.

Got through to someone eventually who just gave me the same numbers. They didn't work again. Then she hang up at 8. Just received a text saying that the department is now closed and will be back open again tomorrow at 8am. I leave for work at 7am and am travelling to Bristol and need my data and Internet to work on the train. It is now a safety issue that I can't make any calls or send messages/emails etc unless I am on WiFi. This is very dangerous situation for a woman to be in whilst travelling alone.

Thanks for your help James but thanks for nothing EE!

[Katie_B]

Good morning @Ceri89. 

I am sorry to hear the line was disconnected at 8pm. 

Was it the unlocking team you were speaking with?

I understand your concern of travelling without a phone, if you could please give us a another call the team will be able to look into this further. 

Katie