Pixel watch with OnePlus phone?

[Peaceful]

Hi 

I’ve got a OnePlus handset which I’m happy with and recently got a pixel watch LTE

tried to add the esim for the watch and it added to the account, but the sim never activated on the watch

called 150, after 30 minutes the guy told me the Pixel watch is only compatible with the Pixel handset- but I’ve seen others using the Pixel watch with various handsets

The guy didn’t seem too sure about the watch esim process - was he correct that I must have a pixel handset?

thanks

[Peaceful]

Hi Leanne,

I tried that yesterday- after 30 minutes the rep advised the pixel watch will only work with a pixel phone but the EE website and Google website only state the need for android 8+

there are various YouTube vids showing the pixel watch working 100% with other phones

everything else works perfectly between the watch and the phone, it’s just the Esim is stuck on ‘activating’

please could you confirm if your rep was correct/incorrect yesterday? I don’t want to spend more time to be told the same thing

thanks

[Leanne_T]

Hi @Peaceful 

The EE Help page advises the Google Pixel Watch 4G can be connected to all handsets running Android 8 and above, and selected plans on our EE network.

I have sent you a private message for some more details.

Leanne.

[Peaceful · Accepted solution]

Just to close this off, EE called on time and sorted things. The watch now is connected to EE network 

Very helpful rep. Many thanks to everyone for the assistance 

[Christopher_G]

Thanks for letting us know, @Peaceful 

Glad you're sorted. 🙂

Chris