Phone not working abroad

[David2200]

How do you contact EE if your phone will not connect to a network from abroad

[David2200]

How do you contact EE if your phone will not connect to a network from abroad.

I want help from EE not the community but I can't see how to contact

[Katie_B]

Hi @David2200. 

Welcome to the community. 

Have you previously been able to use your phone abroad?

What happens when you try manually select an available network?

Our customer care team can be contacted via live chat once logged in to your My EE account.

Speak soon, 

Katie

[David2200]

I have added roaming bundle.
I am in US.
Available networks show up but none are working for data call or texts
I had a similar problem when last abroad

[Katie_B]

Hi @David2200. 

Did you activate roamaing before leaving the UK?

This could have been done by texting ROAMING to 150 or by giving us a call. 

Katie

[David2200]

Thank you nonI didn't. Can I sort it now. I can't make a call or send a text

[bubitaa]

Hello! Today I bought Internet Booster for £40 but it worked for 2 hours only! Now I can only use the messenger, no viber or internet. I’m in Bulgaria and I had no problems before. What shall I do? How do I contact you? If it’s 150 is it free of charge as I have not much money left on phone as I’m on a voucher. Thanks

[Katie_B]

Hi @David2200. 

The team can be contacted by logging in to your My EE account and using our live chat service. 

Katie 🙂

[Katie_B]

Hi @bubitaa. 

Where did you buy the internet booster?

Are you using an EE SIM?

Katie

[bubitaa]

Someone bought it for me from Morrisons and sent me the details. Yes, I do (I think). Pay as you go.