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New customer and broadband not working

Hi all, I swapped my full fibre broadband today from sky 150 to EE 300. Activation day today, plugged EE router in this morning, started working perfectly, no problems. Went to work, came home around lunch time to no BB connection. The LAN light on t...

Calls in the States

Hi all - first time in the states on EE and have the right pass as an add on however all my calls to US numbers fail. Do I have to add the international minutes as well as the roaming to be able to call USA numbers whilst I am here? Sorry if obvious ...

Don't switch from BT to EE

Just over 7 days ago I was conned into moving in group from BT to EE, I was told the technology was better than BT but since I moved my broadband has cut out multiple times, sometimes for over an hour, I work from home so this is a sh*te service. It ...

Screen mirroring

Hi, got a Pixel 9 pro, downloaded stage of Giro to watch whilst in caravan and app says EE TV doesn't support mirroring?? Says to use Chromecast etc but that requires internet! Is there a way to make this work? I've paid to have access can view on th...

EE Android PAYG mobile phone stopped receiving SMS messages

13th May 2025: My EE PAYG mobile suddenly stopped receiving SMS messages, so I phoned CS. The mobile can send texts and make/receive calls, but not receive texts. After some troubleshooting, CS said it was a known, technical issue which started on th...

Appalled at EE.

I have just written a 2 page back to back regarding the issues on my concerns,  regarding the EE app, to which I've not had it functioning for over five months and always promised by an advisor, that they will contact me by email.  To which they do n...

Apparently I can't afford an upgrade

Is there an issue with upgrades?I am trying to upgrade from a sim only from £11 pm to a  36 month plan for £24 but after putting in salary range it's telling me I can't afford that. I put in one of the higher brackets so it's nonsense to think I can'...

TV guide freeze

Just interested to see if anyone else experienced this? TV guide froze on Tuesday - wouldn’t respond to any inputs. Rest of BoxPro functioned normally.Didn’t respond to hard reboot, took a factory reset to restore normality.There was a big update on ...