My mobile can't connect to EE's auto Wifi in public transport

000000002
Explorer

I'm using EE Sim card for the first time, when I try to connect to WIFI with SIM card verification using the EAP method at the station, the system always prompts me very quickly for a connection timeout, which prevents me from connecting to the WIFI, how do I set it up?

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @000000002 

You set the service up as per the instructions here:

https://ee.co.uk/help/mobile/manage-use/using-phone-features/wifi-on-the-london-underground

It maybe the service isnt working, which is not uncommon.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @000000002 

You set the service up as per the instructions here:

https://ee.co.uk/help/mobile/manage-use/using-phone-features/wifi-on-the-london-underground

It maybe the service isnt working, which is not uncommon.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Thank you! I will try at tomorrow!