The EE Community

PAYG Updates ? why have options disappeared from the interface menu. Urgent !

Hi, allI am using a PAYG phone and i am wondering whether you have forced another rule on PAYG users whereby  the data options  appear restricted to two choices only .  a 30 days use for £20  and  unlimited for £50 .  Other 2 options included the wee...

Apple Music benefit not linking

Hi. Upgraded phone with Apple one+ including free Apple Music. Not received text yet from Apple Music (been 2 days). Set up in EE app and lost all my family sharing accounts. Had to replay Apple Music. Can’t access benefit as Apple says EE haven’t gi...

Digital Voice

I am Having an issue with my Digital Voice where incoming calls we can hear the person on over end but they can’t hear us and it same when we call out. I have tried a cordless phone and still the same and it does it to all four on my digital voice ph...

Pay my bill

My bill is due to be paid today but I am unable to until I get paid on the 15th may. 

When will my previous number be moved over?

I collected my new phone on Thursday evening, supplied my PAC code. I've had no phone access since then. I've got a message saying the transfer will happen by 27th May (!!!!) I thought it was 24 hours!I moved from o2 because of their incompetence, pl...

My prepaid SIM did not auto renew

My new monthly pack did not start automatically despite me have enough money in my account. Please help

Anonymous top up

i have just topped up my credit £10.00 on the anonymous payment site and i received an email telling me it had gone through but it has not appeared on my account

Moving my billing date

How can I move my billing date? 

Moving my direct debit