Making calls from USA

[Ben_in_Usa]

This is driving me bonkers since I've tried all the fixes I can find on the web.

Im unable to make any phone calls despite buying the 7 day package and released the cap. Whatever i try I cannot switch call  barring off. It changes error message. 

Please help

[XRaySpeX]

@Ben_in_Usa : Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi. 

[Ben_in_Usa]

Thank you. Im on contract but any of those options aren't working for me. I cant even make a wifi call?

[Christopher_G · Accepted solution]

Hi @Ben_in_Usa 

Welcome to the community.

I recommend speaking with our Customer Support team. You can find all of our contact information, including an international number to call from another phone, on our contact us page. 

Once you're able to get through, they'll be able to make sure everything is active from our side and hopefully get you connected.

Chris

[Ben_in_Usa]

Thank you. How am I to place the call?

[Schockwave]

@Christopher_G , by picking up the phone or using a web based app to make a free call using the numbers in @XRaySpeX  signature, that is how, nothing we can do from here, this is not customer service and we have no account access and do not know who you are, this is a public forum, or just wait until you are back in the `UK and us your mobile over wifi in the meantime.