Link to unlock device doesn't work

[Melzrc]

Trying to unlock my device using the link given by EE. I put in my IMEI number and get given the unlock code but the link for the next steps just goes back to the beginning of the process every time. Is there any way around this rather than phoning?! Seems to be an ongoing issue, would be nice if the link was fixed. 

[hughmoz]

Well, it's daft s system and any phone should be able to input a code without a SIM card. EE are big on excuses and stuck in the mud as far as support and being able to talk to anyone. Especially the daft help pages that do not tell you how to use the unlock code and just goes around in circles. Very untogether company, more interested in profit than doing things properly.

[hughmoz]

I  would ring EE and get then to talk you through it whilst you are on the line. The only way to get these people to take anything on is to make them experience the problem with you. That way they cannot keep ignoring the issue.