Keypad not working

[Gav70]

When I ring a call centre the numbers on my keypad aren't working to choose options, also to delete/repeat voicemails? Any suggestions please

[bristolian]

There are a couple of specific menu options you need to enable on Android phones for this to work. The steps are explained on this Samsung support page, which are replicable on my A-series devices.

https://eu.community.samsung.com/t5/galaxy-s22-series/keypad-and-dtmf-tones-not-working-during-a-cal... 

[Gav70]

Thank you but both settings are correct on my phone and its still not
working only started since update a couple of days ago

[Christopher_G]

Thanks for checking, @Gav70. Could you try restarting your device please? Does the same thing happen when you call your voicemail?

Chris

[Gav70]

It was to do with the Samsung keyboard not being switched on as far as I
can see

[Christopher_G]

Is it working now, @Gav70?

Chris

[Gav70]

It is yes thanks

[Christopher_G]

Good stuff, thanks for letting me know, @Gav70 

Chris