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Incoming call not connecting

Johnny91
Investigator
Investigator

‎07-08-2022 08:33 PM

My incoming calls from my wife are going straight to voicemail. I have scoured the Internet for fixes but its more or less the same.  calls are now not going to voicemail because I disabled it but now just says line is busy. She can still txt me and she can call me on watsapp. Can anyone help. We're both on ee

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎07-08-2022 08:37 PM

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Leanne_T
EE Community Support Team

‎08-08-2022 08:05 AM - edited ‎08-08-2022 08:05 AM

Hi @Johnny91

 

Thanks for coming back to the community. 

 

Just to check, there are no blocked numbers showing in your phone settings?

 

Could you try swapping your SIM cards in each others phone if possible, to see if the call comes through?

 

Leanne 🙂

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Johnny91
Investigator
Investigator
In response to XRaySpeX

‎08-08-2022 08:14 AM - last edited on ‎08-08-2022 08:24 AM by EE Community Moderator

Scotland

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Leanne_T
EE Community Support Team
In response to Johnny91

‎08-08-2022 08:24 AM

Hi @Johnny91

 

Are you able to try my suggestion above? 

 

Leanne 🙂

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