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I have not received s25 ultra, ordered at 19 February 2025

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Akam34akaM34
Visitor

‎31-03-2025 04:23 PM

Hi there

Actually I’ve ordered samsung s25 ultra from EE at 19 February 2025 ,but I haven’t received it. Could tell us how long time gonna be delayed? 

kind regards 

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Lesley_W
EE Community Support Team

‎31-03-2025 06:32 PM

Hi @Akam34akaM34 

Welcome to our community.

I would have expected you to have had an update by now, I'm sorry that you are still waiting for your phone. I'd recommend speaking to our customer care team so they can check all is well with the order and get you an update.

Lesley

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Lesley_W
EE Community Support Team

‎31-03-2025 06:32 PM

Hi @Akam34akaM34 

Welcome to our community.

I would have expected you to have had an update by now, I'm sorry that you are still waiting for your phone. I'd recommend speaking to our customer care team so they can check all is well with the order and get you an update.

Lesley