04-10-2023 08:45 AM
If I try to send an MMS message, it does not go and says the service is not activated. What can I do to activate it?
Solved! See the answer below or view the solution in context.
04-10-2023 02:04 PM
Thanks. Yes, it might be that it is my Plan. I have solved the problem using Google messages on my computer.
Thank you for your help.
04-10-2023 09:39 AM
Hi @Photon
Are you on ee PAYG or pay monthly contract.
Can you receive text messages.
Thanks
04-10-2023 09:44 AM
Contract but I am in France. Text messages are no problem. It seems to be MMS.
Thanks
04-10-2023 12:00 PM
Thanks for coming here @Photon
Are you on pay monthly or pay as you go?
Could you send MMS messages when in the UK?
Leanne 🙂
04-10-2023 01:02 PM
Thanks,
I am on a sim only monthly deal, and I could send them from the UK. I have tried most things recommended on the Internet but none worked.
Peter
04-10-2023 01:11 PM
Thanks @Photon
MMS messages are chargeable, have you checked if you have a spend cap set up and adjusted this to send the messages?
Please see the How Do I Set Up and Manage Spend Cap? Help page for full details 🙂
Leanne
04-10-2023 01:27 PM
By the way, I am connected to the internet.
04-10-2023 02:04 PM
Thanks. Yes, it might be that it is my Plan. I have solved the problem using Google messages on my computer.
Thank you for your help.
04-10-2023 02:30 PM - edited 04-10-2023 02:31 PM
No problem @Photon
You would need to be using the roaming network to send the picture message and this would be charged.
Leanne 🙂
14-10-2023 11:42 AM
Hello. I have a SIM only deal but with free roaming. I am in France. I can send MMS message to UK numbers (even from France) but if I try to send a picture to any French number, I get the "service not activated" message. This happens even if I am connected to the wi-fi. Is there anything I can do. WhatsApp works OK, too,