I cannot send MMS messages - it says the network is not set up

[Photon]

If I try to send an MMS message, it does not go and says the service is not activated. What can I do to activate it?

[Northerner]

Hi @Photon 

Are you on ee PAYG or pay monthly contract. 

Can you receive text messages. 

Thanks 

[Photon]

Contract but I am in France. Text messages are no problem. It seems to be MMS. 

Thanks

[Leanne_T]

Thanks for coming here @Photon 

Are you on pay monthly or pay as you go? 

Could you send MMS messages when in the UK? 

Leanne 🙂

[Photon]

Thanks,

I am on a sim only monthly deal, and I could send them from the UK.  I have tried most things recommended on the Internet but none worked.

Peter

[Leanne_T]

Thanks @Photon 

MMS messages are chargeable, have you checked if you have a spend cap set up and adjusted this to send the messages? 

Please see the How Do I Set Up and Manage Spend Cap? Help page for full details 🙂

Leanne

[Photon]

By the way, I am connected to the internet. 

[Photon · Accepted solution]

Thanks. Yes, it might be that it is my Plan. I have solved the problem using Google messages on my computer.

Thank you for your help.

[Leanne_T]

No problem @Photon 

You would need to be using the roaming network to send the picture message and this would be charged. 

Leanne 🙂

[Photon]

Hello. I have a SIM only deal but with free roaming. I am in France. I can send MMS message to UK numbers (even from France) but if I try to send a picture to any French number, I get the "service not activated" message. This happens even if I am connected to the wi-fi. Is there anything I can do. WhatsApp works OK, too,