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Handset swap

SE761
Visitor
 
17 REPLIES 17

the new phone is an ALCATEL 1

Leanne_T
EE Community Support Team

Have you tried 1111 as the PIN? @noggin21 

Leanne 🙂

Tried 1111 no joy with that

Leanne_T
EE Community Support Team

Where did you purchase the device? @noggin21 

Leanne.

Amazon

Leanne_T
EE Community Support Team

Does the manual show any default device PIN? @noggin21 

Leanne.

NO

Leanne_T
EE Community Support Team

I would suggest contacting the manufacturer to see if they can supply any details for this device if the old PIN is not working or the default 1111 PIN @noggin21 

Leanne.