28-05-2023 06:58 PM
29-05-2023 08:24 AM
Hi @SE761
Thanks for coming here.
Would you like to use the SIM card in another phone?
Could you provide some further details on your query?
Leanne 🙂
31-05-2023 08:40 AM
put sim from old phone into new phone now new phone has been locked out
31-05-2023 08:54 AM
Hi @noggin21
Are you seeing an error message when you put the new SIM card into the new phone?
31-05-2023 08:59 AM
No
31-05-2023 09:01 AM
How is the phone showing as locked? @noggin21
Did you purchase the new phone from EE?
31-05-2023 09:05 AM
Its not a new sim its from my old phone and its asking for PIN which was used in old phone
and its saying incorrect Pins
31-05-2023 10:12 AM
What phone are you now using?
Can you let me know the exact message showing on the screen?
Is this a SIM PIN or to unlock the device?
Leanne.
31-05-2023 10:17 AM
asks for device pin
31-05-2023 10:18 AM
Which phone are you using? @noggin21
