Google pixel 9 wifi/mobile data issues

[Evoviilad]

I've had problems with data both on WiFi and off, easiest ones to spot are messages not sending on WhatsApp or messenger, have done the usual of restarting the device, going into settings and resetting the network settings, clearing the cashe and storage, EE say that there is no network issues, haven't been able to call technical support to investigate further, just done what it says on the app to try, any help would be appreciated as standing to stress me out

[Northerner]

Hi @Evoviilad 

What are your content lock settings in your EE app

https://ee.co.uk/help/security/staying-safe-online/switching-content-lock-on-or-off

Thanks 

[Evoviilad]

They were on moderate, have just changed to off to see if this has changed anything 

[Evoviilad]

No that hasn't helped, still coming up with connection problems 

[Northerner]

Hi @Evoviilad 

Are you on EE PAYG or pay monthly contract.

Seems odd this is oth WiFi and network so it cannot be a SIM issue. What other apps don't work correctly. 

Thanks 

[Christopher_G · Accepted solution]

Hi @Evoviilad 

Welcome to the community.

If you're still having problems, I recommend speaking with our technical support team, so they can check everything from our end and run through some tests with you.

Please keep us updated with what happens.

Chris