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Google pixel 8a fault with calling int'l mobiles

Katherine90
Investigator
Investigator

Today, I went into the EE store local to me and explained that I had to go there after a lengthy phone call to Customerservice in regards to calls to international mobiles (specifically Guernsey) not going through at all on my google pixel 8a which has been the case for 2 months at all .I'm on pay monthly and have no spend cap on the account. I have 500 international minutes /month . Calls to Guernsey landlines go thru ok . When I phone Guernsey mobiles, i get the standard call charge disclaimer then it immediately fails to connect (no ring ring before call is connected at all) . The man in store did several tests and had to escalate to his boss , he tried putting my sim in his android phone which is of a different make and it worked. But when it was put back to my phone, it still refused to call guernsey mobiles so it had to go to the boss and he had to give me a new SIM. i tried calling guernsey mobiles on that brand new SIM and that still failed  . I was told to try several times without any luck. However when i put it in my carers' samsung phone, it worked. When i put it back in my google pixel 8a, it still didn't work after trying several times. She said that the fault is with my phone. I have heard that this has been a very common recent problem for a lot of people with the Google Pixel phones in the last 2 months. I have been told to make a complaint to EE Customer service to someone at second level 

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @Katherine90 

Back up the phone and factory reset. 

Then try again.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Katherine90
Investigator
Investigator
I tried that at the store and that still failed
Lesley_W
EE Community Support Team

Hi @Katherine90 

Thanks for coming to our community.

If you need to speak to our second level technical team, you can do so by speaking to our technical team on 150 who will need to run through some initial checks and then can get you through to them.

Lesley