Google Pixel 6 swollen battery

masimus
Explorer

‎04-01-2025 11:23 AM

Hi. Just looking for a bit of advice. Google lists EE as an authorized repair partner in the UK. My phone has clearly developed a swollen battery. I understand that the battery can be disposed of at a specific waste collection site. But I am not sure how to get the battery out of the phone. These newer devices are not like older phones where the back would slide off an expose the battery so I don't want to risk not knowing what I am doing. If I took it to my nearest EE store would they be willing to remove the battery and dispose of it? Would this be treated like a repair and charge me for it?

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎04-01-2025 11:40 AM

Hi @masimus 

It would be treated as a repair and the battery disposed of professionally. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Chris_B
EE Community Star
EE Community Star
In response to Northerner

‎04-01-2025 11:56 AM

@masimus  They’ll also install a new battery.   What ever you do do not turn it on and get this sorted as soon as you can.   A swollen battery can be a fire risk.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
masimus
Explorer

‎04-01-2025 12:18 PM

Many thanks for the info. I have booked a repair appointment at my nearest store. Would rather have it done professionally.

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