Galaxy watch 4 overheating

Pedro80
Investigator
Investigator

‎19-02-2023 08:03 PM

Watch overheating after 2 minutes using LTE. No issues on Bluetooth, everything else working fine and Checked for updates etc. But tried this on LTE 3 times and has done it every time

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎19-02-2023 09:02 PM - edited ‎19-02-2023 09:03 PM

@Pedro80   The device getting hot is the battery consumption.  The battery is being depleted so it get hot.    Have you tried factory resetting the Watch ?  If you do this make sure you keep the data tariff when given the option to do so,  you’ll then be able to restore the tariff back on the watch. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Pedro80
Investigator
Investigator
In response to Chris_B

‎24-02-2023 04:25 PM

Thanks have tried this couple of times and watch overheating after 5 minutes 

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Christopher_G
EE Community Support Team
In response to Pedro80

‎24-02-2023 06:58 PM

OK thanks, @Pedro80 

I'd recommend speaking to our Mobile Care team so they can help you with this. Let us know how you get on.

Chris

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