Galaxy A05s set up in progress?

[Goamike]

This settings symbol won’t go away.

the phone/system is asking for a verification code on my old phone that has completely packed up, hence a new phone today.

Just need to get rid of this symbol please.

[bristolian]

Can you post a photo or screenshot of the error code and/or symbol?

[Goamike]

[Goamike]

The settings symbol would be by the EE  symbol, before clicking on it.

[Peter_W]

Hey there @Goamike 

Thanks for reaching out to us here on the Community 😊

What is happening when you tap the notification to finish setup? 

Is this when it's trying to send a PIN to your old phone?

Peter

[Goamike]

Yes, it’s sending a pin to a previous number, then to my last galaxy A40 phone in which has completely packed up.

[Peter_W]

Thanks for confirming that, @Goamike.

When during setup is it that this popped up? 

From what I can see in the screenshot, am I right in thinking this is when you're trying to log in with your Samsung account?

Peter

[bristolian]

This sounds like Samsung authenticating your validity to access your Samsung account which manages encryption for any backups.

If you're not able to access your other devices to verify your ID, you can find single-use authentication codes in your online Samsung account.

They're not easy to find, and I can't recall where they are off-hand. But it's Samsung's "check of last resort".

[Goamike]

Yes. So there is no way I can get into my Samsung account.

[Goamike]

It won’t let me into my account due to verification code.

i don’t know if to do a factory reset or go back to the shop tbh