Fuming

[Doober51]

Where do I go to make a complaint my pixel phone has stopped charging and the battery lasts 5 mins yet they won't repair it as it has a chip on the screen ,

[bristolian]

Who is "they" who won't repair your phone?

[Doober51]

EE

[Northerner]

Hi @Doober51 

It's becase removing the screen with the chip will damage the screen. 

Is this an insurance or warranty claim? 

Thanks 

[Doober51]

Yeah I've heard you have to take the screen off to get at the charging port
,why should have to pay money for there bad design

[Schockwave]

@Doober51 , EE do not make the phones, they just sell them. Have you contacted the company that makes Pixel Phones?

[Chris_B]

@Doober51  They will repair it if you pay for a new screen. Because it has a chip in the screen if that breaks the screen  more on removing it to access the charging port you need to pay for a new screen.  All repairs are fixed not just what you want fixed.  It’s almost impossible to remove a screen that’s damaged without causing more damage to it.   The chipped screen isn’t covered by a warranty repair as you caused that damage.  You can make a complaint HERE but you’ll not get the screen replaced for nothing as a damaged/chipped screen it’s covered by warranty.  That’s what insurance is for. 

[Doober51]

I didn't want the screen replaced it was not causing me a problem didn't
even know it was damaged until I took the screen protector off , just
wanted the battery and the charger port replaced as they don't work after
only 6 months of use to quality product ,I will just have to put up with it
as I can't afford a new screen getting insurance for it was just a waste of
money as they pick and choose what they pay out on . The big companies
don't give a crap about the working man

[James_B]

Do you have insurance with EE @Doober51?

James