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EE WiFi calling stopped working - pixel 8

Bobnden
Investigator
Investigator

Returned from holiday in Turkey and my WiFi calling function isn't working anymore. Live in mobile blackspot and rely on internet for business calls.

I've followed all normal advice. My feeling is it is linked to me turning everything off to prevent roaming charges (long story).

7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

@Bobnden  WiFi calling a roaming being switched off have no bearing on each other.    Have you tried restarting the router?  Switch it off for 30+ seconds and reboot,  try restarting the phone 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

@Bobnden wrote:

my WiFi calling function isn't working anymore....I've followed all normal advice


Out of interest, can you be more specific on what you've tried please? What's normal to one person may not be to another!

Also the same question for what "everything" is that you turned off?

I've tried;
Restart phone
Switch off then on phone
Select WiFi calling on / off - restart - WiFi calling on
Check roaming on
Check WiFi calling enabled
Select EE broadband connection via BT broadband account (who we're with).

Several power cuts in absence have ensured router has been on and off
whilst on holidays.

It's not a router problem as when at different location (this different but
regularly usedrouter) in my village, still no WiFi calling auto selected.

Not sure what else to try
Yes, have done all recommended 'resets/checks'
Katie_B
EE Community Support Team

Hi @Bobnden

Thanks for confirming. 

Could you please confirm if your phone shows you are connected to the EE network?

Katie

Interestingly, it didn't to start with and randomly today it has displayed
EE WiFi calling for the first time in 7 days
Katie_B
EE Community Support Team

Thanks for letting us know @Bobnden

Katie