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EE Phone & Connection to my EE router Help Please....

eliminator_pest
Investigator
Investigator

After some valued help please, the automated EE help in app wouldn't allow me to explain fully and every time I phone 150 it hangs up on me.....anyways, hope i'm in the right spot....

Have fibre EE router and EE phone ( newish to me ) had few months the problem is my phone it will not connect to wifi automatically and it is a fight to manually connect it. Once connected it holds for a long period, but if i go out and return the 5g is top right of my phone screen. 

When i click on my phone internet it often says "saved / cant connect. Try again later". So after an AI chat ( better than the EE robot chat which generated wifi checks and all was ok ? )  I click airplane mode for 10 seconds and restart phone.....that doesn't do it, I then have to repeatedly hit connect until it does connect .....then it is fine...kinda sending me nuts.....its a google pixel 9a and no idea what the router is, i know its fibre.

I s there any way to just have the phone automatically use the router ?  These are the only phone / internet settings i can see :

Signal - excellent

Frequency = 2.4GHz

Security WPA-3-Personal

Network Usage = Detect Automatically

Privacy = Use device MAC 

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

@eliminator_pest : Do something like Settings > Connections > > WiFi > Intelligent WiFi > Turn WiFi On/Off Auto to be ON.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thank you couldn't find that pathway so AI'd it and that belongs to samsung galaxies. I have a Google Pixel 9a. 

Hence I'd "something like". Pixel must have something similar.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP