09-05-2024 04:54 PM
Hi,
I upgraded to a Galaxy S23 and just received it. When setting it up, it's asking me to connect to a mobile network. I assusme this would be applied automatically. What do I need to do? Sorry, total tech-phobe here.
Thanks
09-05-2024 04:56 PM
@LT888 Have you put your SIM card in the device?
09-05-2024 05:05 PM
Hey, thanks for reply.
Yes. I used the sim that was in my phone I've just upgraded from. I wasn't sure if I was to get a new sim with new phone or not.
09-05-2024 05:13 PM - edited 09-05-2024 05:14 PM
@LT888 You will be ok with the old sim. Have you tried just restarting the device?
@Northerner can help you more with this they are an s23 user
09-05-2024 05:17 PM - edited 09-05-2024 05:17 PM
I suspect this is just part of the standard Android setup process. When the phone prompts you to connect to a mobile network, what options does it give you?
09-05-2024 09:55 PM
Hi @LT888
Did you order a new sim becase it sounds like your sim is deactivated, inserted incorrectly or the device is locked to another network.
Thanks