Connecting to mobile network

[LT888]

Hi,

I upgraded to a Galaxy S23 and just received it.  When setting it up, it's asking me to connect to a mobile network.  I assusme this would be applied automatically.  What do I need to do?  Sorry, total tech-phobe here.

Thanks

[Chris_B]

@LT888  Have you put your SIM card in the device? 

[LT888]

Hey, thanks for reply.

Yes.  I used the sim that was in my phone I've just upgraded from.  I wasn't sure if I was to get a new sim with new phone or not.

[Chris_B]

@LT888  You will be ok with the old sim.    Have you tried just restarting the device? 

@Northerner   can help you more with this they are an s23 user 

[bristolian]

I suspect this is just part of the standard Android setup process. When the phone prompts you to connect to a mobile network, what options does it give you?

[Northerner]

Hi @LT888 

Did you order a new sim becase it sounds like your sim is deactivated, inserted incorrectly or the device is locked to another network.

Thanks