Checking online to see if device is unlocked, get this

[gowingnator]

Can't tell if this means it's locked or there's an error?

Any help would be much appreciated! 😃

[Chris_B]

@gowingnator  The device is locked if you got it 2020 and you’ll need to request it to be unlocked.   If you can not use the online form calling customer services can help you with this request.