Cannot connect to VPN via wi-fi hotspot

[capncreer]

I regularly connect to a remote server via a VPN.

I used to be able to connect to it via my Android 14 phone and its wi-fi hotspot but not any more. No messages, the VPN client (FortiClient) just fails to connect.

This is a seasonal thing, I use it when away from my desk during summer holidays. For the last several summers it has been fine, this year not. The VPN techies have looked hard, found nothing, and are now pointing the finger at EE.

Any ideas?

[Chris_B]

@capncreer  EE are not limiting you via your phones hotspot.  Can you connect to the web with or without the VPN via your phone’s hotspot? 
if you can there is nothing wrong with the phone’s hotspot and it’s working.    You need to test with and without the VPN. 

[capncreer]

Yes, I can access the internet and I agree the issue is unlikely to be ee-related but I had to ask in order to concentrate the VPN techies' minds.

Actually I think the issue is with the web server to  which the VPN is trying to connect because I can't send mail via its email host. Same techies!

Many thanks for your prompt help, much appreciated. 

[capncreer]

Hm, I just replaced my EE SIM with a GiffGaff and it worked perfectly.

So IMHO that means there is some incompatibility between EE and my web server.