Cannot call out on mobile

Helen673 · ‎28-05-2023

Please can someone help me as cannot ring out even 150 to ee

Chris_B · ‎28-05-2023

@Helen673 do you have a signal showing on the device? Have you had a look at THIS and put your postcode and devices details on it then click the check status tab to see if there is a network issue in your area ? Can you try using Wi-Fi calling ? Are you on contract or PAYG ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Helen673 · ‎28-05-2023

im also having problems what is wifi calling as cannot get to get any help on website

Northerner · ‎28-05-2023

Hi @Helen673

Are you in the UK?

Tried restarting your device?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎28-05-2023

@Helen673 Wi-Fi calling will give you a signal but via Wi-Fi. It’s an option you enable on your device. Wi-Fi calling is for when you have poor to no cellular reception.
What device do you have ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.