Cannot add watch sim due to what I assume is a log in issue.

[Nemoh88]

I have a Full Works plan and a new LTE Smartwatch. I go through the setup to the point where it asks me to Log In to EE to buy/activate the sim for the watch and once I put my Email in I just get the spinning/loading EE symbol thing and nothing else happens. I have left it for nearly an hour so it isn't a case of just waiting. I have also had issues logging into the app etc for days and days. I am really frustrated. Does anyone have any idea or will I just have to ring them in the morning? I will be very frustrated If I am paying for a Full Works plan and won't be able to use one of the features for a while.

[admfisher14]

If they have acknowledged it is their issue and they are aware of it they should give you some form of discount as you are technically in a contract that was mis sold to you because they can't provide all the features they claimed

Just a thought

[Ritu_D]

Thanks for coming back to me @admfisher14 

I understand how frustrating it is waiting for a resolution, it sounds like it may be getting passed to our level 2 team to investigate further. 

Please keep us updated when they call you back. 

Take care 

Ritu 

[admfisher14]

My watch is now working.

It required a reset on my end (which is fine because you backup just before reset and restore once it's working).

There was also a lot of things done on EEs side one of which was set up a watch sim for me.

[Ritu_D]

Hi @admfisher14 

Thank you so much for coming back to us and letting us know the outcome. 

It's great to hear everything is now up and working. 

Have a great day. 

Ritu 

[Nemoh88]

Lucky you. Mine still isn't sorted. Good old EE.

[Maisie1709]

Same thing here, dreadful service, ee..you need to do better!!

[Chris_B]

@Maisie1709  and have you spoken to customer support Support about this issue ? 

[Maisie1709]

Yes, today, they have no answer, they said to try calling back in a week. I
am very familiar with Samsung phones, Samsung lte watches, EE apps and
setting everything up. Very disappointed and dissatisfied with EE. I have
an Samsung Galaxy watch 6 lte, a Samsung Galaxy s24 phone, an ee phone plan
at £36 a month, I expect to be able to add a watch plan at whatever the new
price is...£9 a month!

[Rach_H]

Hi @Maisie1709,

Welcome to the Community!

I'm sorry to hear about the trouble you're having. Did the team advise why you needed to call back next week? Have they raised a fault on your account to get this looked into?

Rach

[Maisie1709]

Hi there, they said they were looking into the problem, and for me to call them a week from today. They mentioned they definitely had a problem , but no I don't think I got any raised complaint confirmation.