30-01-2026 09:30 PM
I have a Full Works plan and a new LTE Smartwatch. I go through the setup to the point where it asks me to Log In to EE to buy/activate the sim for the watch and once I put my Email in I just get the spinning/loading EE symbol thing and nothing else happens. I have left it for nearly an hour so it isn't a case of just waiting. I have also had issues logging into the app etc for days and days. I am really frustrated. Does anyone have any idea or will I just have to ring them in the morning? I will be very frustrated If I am paying for a Full Works plan and won't be able to use one of the features for a while.
13-03-2026 05:06 PM
Hi @Maisie1709.
Thanks so much for confirming.
It sounds like a ticket may have been raised on your account.
Should you wish to open a complaint you can do so by completing this online form.
Please allow the timescale provided for our team to fully investigate.
Katie 🙂