Can't hear caller and they can't hear ms

Gemmaor · ‎18-02-2023

For the last few days I haven't been able to hear callers and they can't hear me. Yet music plays fine and my Whatsapp calls work perfectly. I obviously can't call EE because they wouldn't hear me, and messaging is unavailable according to the app. Any advice appreciated. I have a Samsung S21 Ultra 5g and I have tried using in various postcodes so know it isn't a local network issue. Thanks!

Northerner · ‎18-02-2023

Hi @Gemmaor

Try restarting your device.

Can you also try on speaker when on call to see if that works?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎18-02-2023

Hi @Gemmaor

Try restarting your device.

Can you also try on speaker when on call to see if that works?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Gemmaor · ‎18-02-2023

I restarted and it worked! Can't believe I didn't think of that. Thanks so
much