The EE Community

I'm having exactly the same problem. Numbers originally stolen and ported to Lyca. Got numbers back to EE on 9/6 however still cannot receive OTP from certain site (HMRC being example). Fault raised with EE but seem to be getting no where. 

NHS Perk account deactivated

Hi!I have tried endlessly to logon to my NHS Perk account but it comes up with 'Your account has been deactivated as your registration was not completed within the allowed time frame'... it does not give any option to resolve this, i haven't actually...

Roaming

My partner and daughter are in the US I am in the UK, how do they get the roaming add on when I have the account 

Not Received my P45

Hi there,I have phoned through to HR three times now, requesting my P45. I am supposed to be starting a new job, and this is now holding me back from getting started, and making me look unprofessional. How can I get this process sped up? I am beginni...

How to Rename Devices in EE Smart Hub Page?

Just been moved from BT to EE and it's not obvious how to rename devices on the hub manager page.  This was easily done on BT SH2.I just mostly get a bunch of MAC addresses as the name.I can rename them in the EE app, but sadly that does carry over t...

Calling to discuss

Hi I’d like to call ee to discuss the breadboard deals with them why can’t we just call 

Poor speeds via extender

I'm on Full Fibre Giabit* with Smart Hub Plus and extender. The EE app says the main hub is getting 927mbps/108 mbps, however when stand close to the main hub my iPhone only shows sub 600mbps, and when connected with ethernet cable to macbook get bes...

Poor Broadband Signal

I work from home and use a printer attached remotely to my computer. Since changing to EE I have had nothing but problems connecting the PC to the the printer with the signal cutting out  several times a day and cancelling the print job. Costing me a...

Arlo secure subscription code

I purchased the Arlo doorbell with two security cameras in April this year, it comes with a 24 month subscription. Does anyone know how I find the secure subscription code? I tried EE chat and they were useless! It wasn’t on any of the paperwork sent...

Buy PlayStation

Hi..I would like to know if I can buy a PlayStation...pay for it all at once??I have been your customer for a few years, do I get a discount? Thank you.