Battery

Cookie181 · ‎27-03-2023

My Samsung fe21 5g phone is only 6 months old. The last past 2 months it seems to be losing charge. Sits at 100 % 1st thing in the morning 2 hours later its half. Can you take it in to a ee shop to get it serviced thanks

Chris_B · ‎27-03-2023

@Cookie181 you can take it to a shop but that shop will probably have to send it off for the the device locked out. If the battery is faulty then it’ll get a replacement battery as it this has a one-year warranty..

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B · ‎27-03-2023

@Cookie181 you can take it to a shop but that shop will probably have to send it off for the the device locked out. If the battery is faulty then it’ll get a replacement battery as it this has a one-year warranty..

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.