Apps Open On 4G, But Not On Wi-Fi

TheShad · ‎17-10-2023

I have a Pixel 7A and it seemed to be fine till recently.

I tried to open an app the other day while at home and it just sat with the login screen just spinning, then stopped.

I tried deleting the cache etc, but no difference.

Today I logged into the app while at work and it logged straight in on 4G, so I tried again when I got home and it wouldn't log in again on my Wi-Fi. I switched to 4G and got in straight away. Tried a few other apps and it's the same.

My phone is obviously on EE but my Wi-Fi is Sky.

Any help would be greatly appreciated.

XRaySpeX · ‎17-10-2023

It's something to take up with Sky.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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bristolian · ‎17-10-2023

WiFi is just a wireless connection between a mobile device and broadband router, so this will be an issue with your Sky broadband.

You can check whether other devices connected to the same broadband have similar problems.

Northerner · ‎17-10-2023

Hi @TheShad

Log into your Sky account and check your Sky broadband shield settings. You need to change the age settings.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

TheShad · ‎17-10-2023

it's already turned off anyway, but I've double checked and it's not changed.

TheShad · ‎17-10-2023

the problem is everything else connected to Sky works with no issues, I can connect other devices, access the apps etc. It just seems to be on my phone, so I wondered if it was something in the Pixel settings.

TheShad · ‎17-10-2023

everything else works fine, it seems to be certain apps that it affects so I wondered if it was something in the Pixel settings.

GillM86 · ‎17-10-2023

I have the exact same problem as you. I have an iPhone and more often than not I have to switch the WiFi off when at home if I want to open a website on my phone. Phone is EE WiFi is Sky (and I pay for extra for whole home!) so would be interested if anyone has a solution! Good luck