Absence of voicemail

[EileenB1]

Recently upgraded my mobile phone with EE. When my husband rings my number (unchanged) and I don’t answer, rather than go to voicemail an automated voice says he’s going to be transferred to our local police service.

When I ring his number and he doesn’t answer, I’m told to call back later - there’s no option to leave a message.

Help!

[Christopher_G]

Hi @EileenB1 

Welcome to the community.

If you could let us know what kind of phone you both have, we'll be able to help try and fix this for you. If they're Android phones, could you try following these instructions?

1. Call settings
2. Supplementary Services
3. Call forwarding
4. Forward when unanswered
5. Set this to the EE voicemail number: +44 7953 222 222 
6. Update

Let us know if this helps please.

Thanks

Chris

[EileenB1]

Thank you, Christopher. We’ll try what you’ve suggested and let you know. We do both have Androids - Samsungs - my husband’s is an A50 and mine us an A57.

[bristolian]

You have a "divert on no answer" to, most likely, 101.

Your husband either doesn't have a divert to voicemail set, or more likely doesn't have voicemail enabled.