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5g

Sam82019
Explorer

‎22-09-2022 11:25 AM

Hi.  

I have a Google pixel 6 pro and I would like to turn off the 5g, when my phone has connected to 5g I can't use the internet I have apps for work that I need to use. I have watched tube videos and there is an option witch I haven't got?? Can anyone help?

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎22-09-2022 12:21 PM

Hi @Sam82019 

Unless the setting is within your network settings, then it cannot be disabled. 

The issue with the internet on 5G is this everywhere or just one place? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Sam82019
Explorer
In response to Northerner

‎23-09-2022 01:01 PM

Hi northerner, it is everywhere when the phone connects to 5g 

Thanks

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Sam82019

‎23-09-2022 02:04 PM

Hi @Sam82019

In this case, please call us on 150 and our Tech Gurus will get this looked into for you. 

Leanne.

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