5g
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22-09-2022 11:25 AM
Hi.
I have a Google pixel 6 pro and I would like to turn off the 5g, when my phone has connected to 5g I can't use the internet I have apps for work that I need to use. I have watched tube videos and there is an option witch I haven't got?? Can anyone help?
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22-09-2022 12:21 PM
Hi @Sam82019
Unless the setting is within your network settings, then it cannot be disabled.
The issue with the internet on 5G is this everywhere or just one place?
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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23-09-2022 01:01 PM
Hi northerner, it is everywhere when the phone connects to 5g
Thanks
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23-09-2022 02:04 PM
Hi @Sam82019
In this case, please call us on 150 and our Tech Gurus will get this looked into for you.
Leanne.
