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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 134959 Views
  • 49 replies
  • 20 Helpful

Can't buy extra data

Hello, EE costumer... Run out of data, tried to buy some from the website, but never able to connect to the Internet since. Not sure if the extra data are bought because page says the cost will apply to the next bill...  

Only getting 2G on data

For years I've been getting my data via an old TMobile SIM and paying 6 monthly using 6MONTHWEB.For the last couple of days I have only been getting 2G (presumably because EE have turned off the 3G network).I went into an EE store today and they issu...

Bakazan by • Investigator
  • 520 Views
  • 6 replies
  • 0 Helpful

expired data

I have a group contract, with 4 phones on it. 3 have essential SIM 1GB package, 1 has 250GB that is shareable.All the 1GB phones have data renewed and then almost immediately it expires. Eg all had renewed on 26th Jan, one expired on 27th Jan, one on...

Re: Poor data speeds on 4G

Ee used to be great, as the adverts purported. Recently however (about the last 6 months) service has shown a steady decline, plenty of signal strength but poor speed. London is particularly bad. I'm guessing this is down to equipment being stripped ...

Resolved! Are my speeds being capped or reduced for some reason?

In recent months, I've noticed that my EE speeds are being capped or inexplicably reduced. I suspected this was the case because I've never gotten a speed test to go over 150-200 Mbps for months. It's hardly unusable, but still somewhat annoying, con...

Data usage

If I have gone over my data usage, would that be the reason that I am unable to access the Internet, even though my mobile shows me connected to my network.Lorraine

LKL23 by • Investigator
  • 184 Views
  • 1 replies
  • 1 Helpful

Using mobile data uk

Just recently in areas where I used to get Internet access using mobile data I can't now??? It's happening a lot

Jay351 by • Investigator
  • 222 Views
  • 8 replies
  • 1 Helpful

Resolved! Unlimited data

Hi I have all rounder unlimited data but I'm already capped and run out of data.Please advise how much data can be used each months 

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