Community Activity
payg pricing
Paying £5 each month, Credit ran out today. pricing over 150 is different from web. no aimee on EE app. anyway to pay £5 today and have the service online immediately?
Missing channels after factory reset
I have an EE Mini tv box (model DIW3930) as part of the package with EE. Its only connection is by broadband, which is wired not wi-fi.I have 64 TV and 124 subscription channels. Some TV channels are missing including 7, 15, 16, 19, 20 (the list goes...
Can't activate visual voicemail
I'm using a Samsung Galaxy A54. I activated visual voicemail by texting VISUAL to 150 as per the instructions, and got a text back after a while confirming it's ready to use. But I still can't toggle the visual voicemail setting on in the phone app (...
Resolved! Unlock samsung phone
I have followed the instructions for unlocking my Samsung phone, I get the 16 digit code. The instructions then send you back to the page that has no other instructions and does not at all tell you how to unlock the phone. I followed online instructi...
Phone not dispatched
I ordered a pink iphone 16 plus on Saturday June 20th. It hasn’t even been dispatched yet. I called EE and they told me I’d hear something by the 29th- I haven’t had any updates and it’s still waiting dispatch. What is going on?
PlayStation portal
Hi, just bought a PS Portal, our PS5 works on wireless not Ethernet as the router is downstairs and the PS upstairsWe have the smart hub 6 and speed wise we get good speeds l, download speeds of 932mbs and 109 upload. When playing on the portal we no...
Out of the country cant manage to pay my bill
Hi I am out of the country and am struggling to pay my bill manually after missing direct debit (poor time management) I cant seem to text or call support. My ee app cant generate bill and its always been buggy ever since I switched from a pay as you...
Cancellation
I wrote to EE to cancel my mobile phone account months ago and I’m still being charged. I don’t want to sieve hours on the phone. Is it possible to cancel contract effectively online?
More on IPv6 and Hub 7+
Although it's hard to be certain about what's going on, I've noticed the following a couple of times -After 5-6 days of the hub left running, when a PC is next started it's no longer given an IPv6 address / DNS - as can be seen in Windows network in...
Resolved! How can I view or download my broadband bill online?
Hi, new here Having just been moved to EE I'm getting frustrated trying to navigate the EE website. I don't want to install the EE app on my phone and want to do things online from a PC. In several places in the help information it states my bill can...
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