The EE Community

Contract upgrade

@Just looking at contract upgrade and don't want to pay more for the wifi7 hub, I can get 900m speed but it's still the standard hub but if you click in the info button you get a picture of a WiFi 7 hub can anyone explain this 

Just received message from EE saying there is a problem in my area again in LU6

No data, high ping in Charlton, London

Both data and voice connection have had issues in Charlton for a long time, but it’s gotten much worse over the last 6-9 months.5G is no longer available and there is almost no 4G data coverage despite there being plenty of masts near by.I’ve done al...

iPhone 17 Pro Max Stolen/Missing In Transit/Supply Chain

Sub-Subject: Empty box and missing iPhone 17 Pro Max on upgrade order.Yesterday (07/12/2025) I upgraded both my phone and my wife’s phone with EE to the iPhone 17 Pro Max. We have not upgraded for some years and were excited to receive them today via...

how do i know if my order is confirmed

EE one offers

I have been with EE for both my broad and mobile for several years. Just gone to upgrade my mobile after 4 years with this handset. On the app my broadband and mobile accounts were not linked. But I went through the offers and had a Google pixel 10 w...

Service

Good service 

I have just got a new simcard but dont seem to be getting my text or calls is t

1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?

Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...